Refund Policy — ApexTrack

ApexTrack sells digital credits and analysis tooling. Please read this policy before purchasing.

1. Digital goods

Credits are virtual products. Once credits are delivered to your account and/or consumed by an analysis job, purchases are generally non-refundable.

2. When we will help

You were charged but credits were not added due to a technical failure.
A payment was duplicated by mistake.
A service outage prevented a paid job from running and credits were not refunded automatically.

Eligible cases are usually resolved by re-crediting your balance rather than a cash refund.

3. Chargebacks

Please contact support before filing a dispute with your bank. Friendly resolution is faster and protects Stripe account standing for everyone.

4. How to request help

Email [email protected] with your account email, approximate purchase time, and Stripe receipt ID.